Refund Policy for StoneGallery

Last updated: April 1, 2023

At StoneGallery, located at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA, we strive to deliver not just delicious pizza, but also exceptional service. If you're not satisfied with your order, we're here to help. This Refund Policy outlines how to initiate a return and the procedures for receiving a refund or exchange.

Cancellation Policy

You may cancel your order within 10 minutes of purchase without penalty. Beyond this timeframe, we cannot guarantee cancellation as your meal may already be in preparation or on its way to delivery. To cancel, please call us at +44 20 7946 0958 immediately.

Return Process

In the rare case that your pizza does not arrive as expected, please contact us within 2 hours of receipt. You may call us at +44 20 7946 0958 or visit us at our location with your proof of purchase. An item may be eligible for return if it is in the same condition that you received it, with no consumption beyond a reasonable tasting amount.

Refunds

Upon receiving your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment) for the purchase amount minus any delivery fees. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We understand that mistakes happen. If you received the wrong order or an unsatisfactory meal, we are happy to offer an exchange. Please contact us within 2 hours of meal receipt, and we will arrange for a new pizza to be delivered to you, at no additional cost, or an in-store exchange at our location: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA.

Exceptions

Please note, we are unable to offer refunds or exchanges for orders that have been consumed beyond what is reasonable for tasting purposes, or for orders not reported within the stated timeframe.

Non-Refundable Items

Certain sale items, gift cards, and perishables cannot be refunded or exchanged. For hygiene and safety reasons, beverages such as sodas and lemonades are final sale. Please contact us if you have questions or concerns about a specific item.

Customer Service

For questions regarding our Refund Policy or for assistance with any issues related to your order, please contact us at +44 20 7946 0958. Our customer service team is available to assist you and ensure your satisfaction with every order you place on stonegallery.site.

Shipping

Please note that StoneGallery is not responsible for any loss or damage incurred during the transit of returned goods. Customers are advised to securely pack the returned items and provide tracking information to ensure receipt by our team. Return shipping costs are the responsibility of the customer.

We value your business and appreciate your adherence to our Refund Policy. Our goal at StoneGallery is to provide quality services and products that bring joy to your table.